New Diamond Productions (“we,” “us,” or “our”) operates ndproductions.media. This Privacy Policy explains what information we collect when you use our website, why we collect it, and the choices available to you.

Information We Collect

We collect information you provide directly to us when you submit a contact form, check availability, request or approve an estimate, book services, use the assistant, create a client account, or communicate with us. This may include your name, email address, phone number, event date and location, project details, messages, selected services, agreement information, and payment or transaction status.

When you visit the website, we may automatically collect limited technical and usage information, including pages viewed, links or buttons selected, visit duration, referring page, browser and device type, language, screen size, and approximate city, state, and country derived from your network connection. We do not use this information to determine your precise location.

How We Use Your Information

We use information to respond to inquiries, check availability, prepare estimates, process bookings and payments, provide contracted services, operate client portals and galleries, communicate about projects, maintain website security, understand website performance, and improve our services and customer experience.

Cookies and Browser Storage

Our website uses cookies and similar browser technologies. Strictly necessary cookies may be used to keep administrators and clients signed in, protect private pages, and provide requested account or delivery features. These cookies are required for those features to work.

We also use local storage and session storage to remember preferences such as language, preserve availability information during a visit, maintain an anonymous analytics session identifier, and remember privacy choices. You can remove or block cookies and stored website data through your browser settings, although doing so may affect sign-in, saved preferences, or other website features.

Analytics and Service Providers

We use first-party website analytics to understand visits and interactions. We may also use Vercel Analytics and Google Analytics to measure website traffic and performance. These services may process technical information such as page paths, device details, referrers, approximate location, and analytics identifiers according to their own privacy terms.

We may share information with service providers that help us host the website, deliver email, process payments, maintain customer records, provide media delivery, authenticate accounts, and operate analytics. These providers may use information only to perform services for us or as otherwise permitted by their agreements and applicable law.

How We Share Information

We do not sell personal information. We may disclose information to service providers described above, when you direct us to do so, when necessary to complete a transaction or provide a requested service, or when required to comply with law, protect our rights, prevent fraud, or maintain security.

Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the type of information and the reason it was collected. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

Your Choices

You may ask to access, correct, or delete personal information we maintain about you, subject to applicable legal and business recordkeeping requirements. You may also manage cookies and browser storage through your browser settings and unsubscribe from optional marketing messages using the instructions included in those messages.

Children’s Privacy

Our website is intended for people arranging or purchasing our services and is not directed to children under 13. Event photographs or videos may include minors when authorized by a parent, guardian, client, or other person responsible for the event.

Policy Updates

We may update this policy as our services or privacy practices change. The date at the top of this page identifies the latest revision.

Contact Us

To ask a privacy question or submit a request, contact us through the contact page, email diego@ndpfilms.com, or call (509) 831-1085.